If you encounter a bug even if the tool appears operational
here’s how to report it effectively:
- Record the issue: Screen record the bug in action (e.g., tool running but no story actions, errors visible in the dashboard).
- Note relevant details:
Date/time when the issue occurred
Growth Tool settings (targeting filters, scheduled hours)
Any error messages or unusual behaviors
- Submit with visual context:
Attach the screen recording or annotated screenshot in your message.
- Send via support channels:
Use the live chat or email support, available Monday–Friday, 10 am–6 pm EST
Next steps: The support team typically responds promptly once they confirm the bug, they'll guide you on resolution steps or release a fix.